Maha E Sevakendra (CSC Maharashtra) – CMS Computers Ltd

  • Written by eINDIA
  • October 15, 2012 at 4:18 pm

  • Project Category: CSC Initiative

    Details of the Applicant:

    Name: Manimant Singh Rathor
    Designation: Project Manager
    Organization: CMS Computers Ltd
    Address: Kaycee Industries Compound 70 Lake Road Bhandup (w)
    City: Mumbai
    State:
    Maharashtra
    Country:
     India
    Zip Code: 400078
    Organization Website: cms.co.in

    Details of the Agency implementing the Project/Initiative:

    Name of the Organization: CMS Computers Ltd
    Address:
    Kaycee Industries Compound 70 Lake Road Bhandup (w)
    City:
    Mumbai
    State:
      Maharashtra
    Country:
     
    India
    Zip Code:
    400078
    Head of Organization: Satish Jorapur
    Project Website: cms.co.in

    Details of Programme /Project/Initiative:

    Brief Description:

    CSCs are ICT-enabled retail distribution outlets for delivery of Government, Social as well as Private Sector services in the areas of Telecom, Agriculture, Health, Education, Entertainment, FMCG products, financial services, Utility payments, etc. CSCs are envisioned as the front-end delivery points for Government, private and social sector services to rural citizens of India. The CSCs focus on content customization and multi- lingual delivery of end-to-end services for income enhancement in rural areas. Department of Information Technology (DIT), Ministry of Communication & Information Technology, Government of India has embarked upon an ambitious project to establish 1 lakh Common Service Centers in 6 lakh villages of India. CSCs scheme has been started in 2004 with the vision to develop these centers as a front-end delivery points for Government, private and social sector services to rural citizens of India in an integrated and seamless manner. The objective is to develop a platform that can enable Government, private and social sector organizations to align their social and commercial goals for the benefit of the rural population in the remote corners of the country through a combination of IT-based as well as non-IT-based services.

    Why was the project started:

    The CSC project was started to develop a platform that can enable Government, private and social sector organizations to align their social and commercial goals for the benefit of the rural population in the remote corners of the country through a combination of IT-based as well as non-IT-based services. CSC’s aim was to act as a multi-services-single-point model for providing facilities for multiple transactions at a single geographical location. The main purpose of these centers is to provide a physical facility for delivery of e-Services of the Government to the rural and remote locations where availability of computers and Internet is currently negligible or mostly absent and also a source of financial viability to rural India by providing employment opportunities to rural population.

    Objective:

    1. CSC as a Change Agent The CSCs cannot be seen as mere service delivery points in rural India. The CSC has to be positioned as a Change Agent – that promotes rural entrepreneurship, built rural capacities and livelihoods, enabled community participation and effected collective action for social change – through a bottom-up model that focuses on the rural citizen. 2. Promotes Rural Entrepreneurship Common Service Centers has emerged out as a source for economic and social growth in the underserved rural India by using the benefits of ICT. With the help of ICT, Common Service Center has the power to undertake dramatic changes in rural incomes as well as attitudes. The intensity of national goals fueled by local entrepreneurial vigor can act as a powerful catalyst to empower rural population. 3. Vehicle for Social Welfare and Elevating Rural India CSCs are in fact bringing about an unprecedented movement across the country with its ownership being accepted at every level of the governance structure in the country. Three essential resources necessary for rural development viz., Information, Infrastructure and Services. A significant population living in rural and remote areas has little access to information. There are many governmental poverty alleviation and development schemes and bulletins for which the information never reaches the citizens. It is recognized that better empowerment of the rural citizen are taking place through ICT-enabled Common Services Centers by way of rapid flow of information on such issues. Further, the villagers need various certificates for various economic and social purposes, and for availing of the entitlements etc. Many of these government-to-citizen services are being delivered through Common Services Centers. By enabling access to information and large number of e-governance services, CSCs is creating a lasting impact on rural livelihoods by empowering the rural citizens and providing them with better governance.

    Target Group: Target group for CSC Maharashtra is rural citizens of the State. The rural citizens, who used to travel, spend money and time to avail G2C and B2C services.

    Geographical Reach within India: CMS Computers Ltd. is running Common Service Center successfully in a wide range of districts in Maharastra.CMS has its reach across Akola, Amravati, Aurangabad, Beed, Buldhana, Hingoli, Jalna, Latur, Nanded, Osmanabad, Parbhani, Wasim and Yavatamal.

    Geographical Reach outside India: Global reach

    Date From which the Project became Operational: 14-12-2008

    Is the Project still operational?: Yes


    List 5 Innovations of programme/project/initiative:

    1. Innovation in bringing together, under one roof, G2C and B2C services/projects to the betterment of rural living. This Project is designed in such a manner that the integration of new departments/services can be done in a quick and efficient manner. We are the First and only SCA to have online print module for land records in Maharashtra.
    2. Fully Automated financial support to VLEs which will credit VLE shares to his/her wallet account periodically.
    3. Unique SCA with more than 158 affidavits and 163 certificates approved by government authorities and are available online. Status tracking Links and SMS alerts for G2C transactions are made available.
    4. CSC project can handle huge volumes of transaction with minimal response time. Successfully completed more than 1.5 crore transactions till date.
    5. The project has developed a platform that has enabled Government, private and social sector organizations to align their social and commercial goals for the benefit of the rural population in the remote corners of the country through a combination of IT-based as well as non-IT-based services. It is the effort of CSC to deliver e-governance services to the rural population of India in ‘Simple, Moral, Accountable, Responsive Transparent’ (SMART) and most cost-effective manner. Also deployment of Project management office with experienced and trained employees, District Managers at each district to execute, monitor and control the project, Taluka Managers to ensure timely and effective support to the VLEs has made CSC project innovative to a great extend.


    List 5 achievements of the programme/project/initiative:

    1. First and only SCA to have online print module for land records in Maharashtra. The online module has become so beneficial that now an individual can collect 7/12 and 8A extracts from anywhere with the help of the online service.
    2. More than 95 lakhs of transactions till date and over 100 Services running successfully in CSC project.
    3. Over 3100 VLEs across India. There are VLEs who earn more than Rs. 50000 a month.
    4. Boosting up the economic and social growth of the rural mass is not only a boon to rural livelihood but an achievement by CSC project about which it can really boast of
    5. CMS Computers awarded as the Best SCA of the month (December- 2011)

    List 5 Key challenges faced while implementing the project/programme/initiative and how they were overcome:
    1. Making Project Feasible in Rural India: – The biggest challenge is to make the CSC project feasible in rural areas. The project has to be financially feasible as well as viable to the VLEs in order to provide adequate income to the VLEs.
    2. Internet Connectivity: Common Service Centers can only work efficiently and seamlessly if CSCs have reliable internet connectivity. Inconsistent connectivity and Electricity were one of the major challenges that were faced in setting up CSC in rural India.
    3. VLE Training & Motivation: It is important to ensure that the VLEs undergo training in delivering services to rural customers, at regular intervals. Training should include technical as well as operating aspects of Services delivered. Further, VLEs need to be constantly motivated to proactively build awareness within their community (including local government officials) about the services they offer.
    4. Awareness & Community Sensitization: There was the need to take proactive steps to build awareness and sensitize citizens and local government leaders in rural areas. In order to make CSC project a success awareness and community sensitization was important.
    5. Offline to Online Services: One of the major challenges that were faced was to bring the off-line application to online application. Now an individual can collect certificates, affidavits, 7/12 and 8A extracts from anywhere with the help of the online service.

    List 5 points on how the Project/Programme/Initiative can serve as a model that can be replicated or adapted by others?

    1. On-line Print Module for Land Records: First and only SCA to have online print module for land records. The online module has become so beneficial that now an individual can collect 7/12 and 8A extracts from anywhere with the help of the online service.
    2. CSC as front end delivery point: Common Service Centers are envisioned as the front-end delivery points for Government, Private and Social sector services to rural citizens of India. The idea is to develop a platform that can enable Government, Private and Social sector organizations to align their social and commercial goals for the benefit of the rural population in the remotest corners of rural India through a combination of IT-based as well as non-IT-based services in an integrated and seamless manner. This will definitely undertake dramatic changes in rural incomes as well as attitudes of the rural India.
    3. CSC as front end delivery point: Common Service Centers are envisioned as the front-end delivery points for Government, Private and Social sector services to rural citizens of India. The idea is to develop a platform that can enable Government, Private and Social sector organizations to align their social and commercial goals for the benefit of the rural population in the remotest corners of rural India through a combination of IT-based as well as non-IT-based services in an integrated and seamless manner. This will definitely undertake dramatic changes in rural incomes as well as attitudes of the rural India.
    4. Sustainable Economic and Social growth: Common Service Centers has emerged out as a source for economic and social growth in the underserved rural India by using the benefits of ICT. With the help of ICT, Common Service Center has the power to undertake dramatic changes in rural incomes as well as attitudes. The intensity of national goals fueled by local entrepreneurial vigor can act as a powerful catalyst to empower rural population.

    List 5 points to elaborate on the scalability of the programme/project/initiative?

    1. This Project is designed in such a manner that the integration of new G2C and B2C departments/services can be done in a quick and efficient manner. Thus it helps in handling the project very smoothly and indeed with a very less effort and changes can be done as and when required.
    2. CSC Application is having ready to use templates for new Certificates and Affidavits which can be added in real quick time. CSC project is so designed that new feathers can be added to its wings without disturbing the existing once and it definitely means a virtually infinite level of scalability and expansion.
    3. There is no centralized bottleneck, so the project may expand indefinitely without impacting the existing ones. The project meets the density, quality and scalability needs of the diverse rural India. The project also has high level of integration in addition to its scalability.
    4. Project is capable of handling huge volumes of transactions with minimal response time.
    5. Servers are deployed & configured in virtual environment and hence nodes can be added to production environment easily to handle demand.

     Documents

    www.cmscsconline.co.in/EGovAwards/MHCSC.ppt







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