MeeSeva ( CSC Project) – CMS Computers Ltd
- Written by eINDIA
- October 15, 2012 at 4:03 pm
Project Category: CSC Initiative
Details of the Applicant:
Name: Manimant Singh Rathor
Designation: Project Manager
Organization: CMS Computers Ltd
Address: Kaycee Industries Compound 70 Lake Road Bhandup (w)
Zip Code: 400078
Organization Website: cms.co.in
Details of the Agency implementing the Project/Initiative:
Name of the Organization: CMS Computers Ltd
Address: Kaycee Industries Compound 70 Lake Road Bhandup (w)
Zip Code: 400078
Head of Organization: Satish Jorapur
Project Website: cms.co.in
Details of Programme /Project/Initiative:
CSCs are envisioned to be ICT-enabled single window for delivery of Government, Social as well as Private Sector services to mass and rural areas to offer high level of service delivery which combined with efficiency, accuracy and timelines. CSC are backed with relevant infrastructure and services which improves the satisfaction levels and quality of life for many by avoiding the tedious and time consuming interactions with Govt department. Also provide opportunities to Government department reduce public interaction and concentrate on core activities of the department. Roll out of CSCs increase the reach of Govt department services without expending further since a CSC can manage multiple departments from one place . Government of Andhra Pradesh , Ministry of Communication & Information Technology, has embarked upon an ambitious project to establish 8618 Common Service Centers in Andhra Pradesh. This scheme is bottom up model based on the Public Private Partnership (PPP) to leverage the experience and knowledge of private sector for delivery of G2C and B2C services in transparent and cost effective way.
Why was the project started:
The CSC project was started to develop an infrastructure supported by ICT initiatives which will enable Government, private and social sector organizations to align their social and commercial goals for the benefit of the rural population in the remote corners of the country. CSC’s aim was to act as a multi-services-single-point model for providing facilities for multiple transactions at a single geographical location. The main purpose of these centers is to provide a physical facility for delivery of e-Services of the Government to the rural and remote locations which will be a big catalyst where availability of computers and Internet is currently negligible or mostly absent and also a source of financial viability to rural India by providing employment opportunities to rural population. Project initiative has created an opportunity for the rural employment.
Objective: A large population lives in rural part with little access to information and means to avail the services and benefits. Project is envisaged as preferred net work for delivery of G2C, B2C and B2B services ensuring convenience, accessibility, transparency and timelines. CSC will help the citizens not having required skills set to avail the services a) To be a single window to current, complete and accurate information related to functions and time bound delivery of several Govt to Citizens and Business services. b) Educate citizens and disseminate information regarding various government scheme and services, empower them about the rights and responsibilities, eligibility criteria for availing the benefits. c) Promoting rural entrepreneurship by involving local educated youth and providing an avenue to make livelihood. d) Elevating rural Andhra Pradesh and vehicle for social welfare as it is the accepted and trusted network of citizens for various commercial activities. Citizen can approach to CSC for various kinds of certificates and documents which are otherwise not available to them.
Target Group: Target group for CSC is the rural citizens from the States of Andhra Pradesh. The rural citizens, who used to travel, spend money and time to avail G2C and B2C services.
Geographical Reach within India: CMS Computers Ltd. is running Common Service Center successfully and covering 100% population and 90% rural area in 11 Districts of Andhra Pradesh.
Geographical Reach outside India: NA
Date From which the Project became Operational: 25-8-2008
Is the Project still operational?: Yes
List 5 Innovations of programme/project/initiative:
1. Innovation in bringing together, under one roof, G2C and B2C services/projects to the betterment of rural living. This Project is designed in such a manner that the integration of new departments/services can be done in a quick and efficient manner. We are the only SCAs who have established more number of CSCs and have done highest number of MeeSeva transactions in 11 districts of Andhra Pradesh.
2. Fully Automated financial support to VLEs which will credit VLE shares to his/her wallet account periodically.
3. Unique SCA with more than 50 B2C and G2C services including utility Bills, revenue, registration and land records approved by government authorities and are available online. Status tracking Links and SMS alerts for G2C transactions are made available.
4. CSC project can handle huge volumes of transactions with minimal response time. Successfully completed more than 40 Lakhs transactions till date.
5. The project has developed a platform that has enabled Government, private and social sector organizations to align their social and commercial goals for the benefit of the rural population in the remote corners of the country through a combination of IT-based as well as non-IT-based services. It is the effort of CSC to deliver e-governance services to the rural population of India in ‘Simple, Moral, Accountable, Responsive Transparent’ (SMART) and most cost-effective manner. Also deployment of Project management office with experienced and trained employees, District Managers at each district to execute, monitor and control the project, Taluka Managers to ensure timely and effective support to the VLEs has made CSC project innovative to a great extendList 5 achievements of the programme/project/initiative:
1. 1900 CSC rolled out in 11 designated districts of CMS CSC Andhra Pradesh project and covering nearly 12000 villages.
2. Offering several G2C and B2C routine and frequently used services like utility bill collection, mobile bill payment, Insurance premium collection etc. by the CSCs at the convenience of citizens where, no other options were available in the past in rural areas of Andhra Pradesh .
3. Due to increased depth of roll out and improved service basket monthly 4-5 lacs citizens coming to CSC to avail various services. The count is increasing exponently month after month.
4. The average monthly income of VLE has reached a sustainable bracket of Rs 2000-10000. In last financial year more than 190 times VLEs have earned Rs 10000.00 a month from CSC project service offering as commission.
5. VLE of CMS Computers Ltd has been awarded as the Best VLE from Janupally center, East Godavari, Andhra Pradesh at Bhuvaneshwar Conference, and one more VLE was awarded as Best VLE for his Meeseva Center and received Sub Collector’s Rolling Trophy at Nizamabad, on15th Aug 2012.List 5 Key challenges faced while implementing the project/programme/initiative and how they were overcome:
1. Making Project Feasible in Rural India: – The biggest challenge is to make the CSC project feasible in rural areas. The project has to be financially feasible as well as viable to the VLEs in order to provide adequate income to the VLEs.
2. Internet Connectivity: Common Service Centers can only work efficiently and seamlessly if CSCs have reliable internet connectivity. Inconsistent connectivity and Electricity were one of the major challenges that were faced in setting up CSC in rural India.
3. VLE Training & Motivation: It is important to ensure that the VLEs undergo training in delivering services to rural customers, at regular intervals. Training should include technical as well as operating aspects of Services delivered. Further, VLEs need to be constantly motivated to proactively build awareness within their community (including local government officials) about the services they offer.
4. Awareness & Community Sensitization: There was the need to take proactive steps to build awareness and sensitize citizens and local government leaders in rural areas. In order to make CSC project a success awareness and community sensitization was important. One of the major challenges that were faced was to bring the off-line application to online application. Now an individual can collect certificates, affidavits, 7/12 and 8A extracts from anywhere with the help of the online service.
5. Offline to Online Services: One of the major challenges that were faced was to bring the off-line application to online application. Now an individual can collect certificates, affidavits, 7/12 and 8A extracts from anywhere with the help of the online service.List 5 points on how the Project/Programme/Initiative can serve as a model that can be replicated or adapted by others?
1. On-line Digitally signed certificates : Through online VLEs can extract any digitally signed certificates of Income, caste and Residence within 15 minutes from any where in Andhra Pradesh, without visiting Revenue and other Govt. offices, citizens can get all registration, revenue and land records within limited period. The online module has become so beneficial that now an individual can collect all certificates from anywhere with the help of the online service.
2. CSC as front end delivery point: Common Service Centers are envisioned as the front-end delivery points for Government, Private and Social sector services to rural citizens of India. The idea is to develop a platform that can enable Government, Private and Social sector organizations to align their social and commercial goals for the benefit of the rural population in the remotest corners of rural India through a combination of IT-based as well as non-IT-based services in an integrated and seamless manner. This will definitely undertake dramatic changes in rural incomes as well as attitudes of the rural India.
3. Sustainable Economic and Social growth: Common Service Centers has emerged out as a source for economic and social growth in the underserved rural India by using the benefits of ICT. With the help of ICT, Common Service Center has the power to undertake dramatic changes in rural incomes as well as attitudes. The intensity of national goals fueled by local entrepreneurial vigor can act as a powerful catalyst to empower rural population.
4. Low Cost Vehicle: Common Service Centers act as low cost vehicle so that easy, direct and cost-effective delivery of e-governance, private, social sector service to the rural citizen become possible. Common Service Center acting as a low cost vehicle is beneficial to the rural population and thus bringing drastic and dramatic changes in the rural areas in a positive way.List 5 points to elaborate on the scalability of the programme/project/initiative?
1. This Project is designed in such a manner that the integration of new G2C and B2C departments/services can be done in a quick and efficient manner. Thus it helps in handling the project very smoothly and indeed with a very less effort and changes can be done as and when required.
2. CSC Application is having ready to use templates for new Certificates and Affidavits which can be added in real quick time. CSC project is so designed that new feathers can be added to its wings without disturbing the existing once and it definitely means a virtually infinite level of scalability and expansion.
3. There is no centralized bottleneck, so the project may expand indefinitely without impacting the existing ones. The project meets the density, quality and scalability needs of the diverse rural India. The project also has high level of integration in addition to its scalability.
4. Project is capable of handling huge volumes of transactions with minimal response time.
5. Servers are deployed & configured in virtual environment and hence nodes can be added to production environment easily to handle demand.